Our help desk staff stands ready to deliver high-quality IT support services for your business when needed. Our team of technicians continually trains for the top IT certifications to ensure our managed IT service clients receive the highest level of service every time.

Telephone Support: Our local direct support line is 626-600-3010, upon calling you will be queued and taken care of by one of our next available agents that will guide you step by step to a solution.

Remote Access: Brothers In Arms support agents will securely access your laptop/desktop/server on your network to troubleshoot your devices.

Session-Based Support: If your organization already has a remote support client or collaboration tool we will join your session and work with you interactively right on your device.

On-Site Support: Sometimes support options require hands-on support. We will arrive promptly to resolve your IT issues or you can wait for a regularly scheduled on-site visit depending on the severity of the incident.

24/7 Access: Our client portal provides 24/7 access for our contracted Managed IT Services customers to enter their technical issues and submit a service request ticket. Service tickets are monitored by all Brothers In Arms staff to ensure all support requests are handled promptly and efficiently.